Shipping and Returns Policy
SHIPPING POLICY
Where We Ship
We ship within the continguous United States, excluding P.O Boxes, military addresses, Hawaii and Alaska.
We also ship internationally to over 100 countries with our partner FiftyOne. Read about international shipping here.
International Orders
Through our partnership with FiftyOne, we are pleased to provide an enhanced international shopping experience for customers in over 100 countries, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. Read more about international shipping here.
Shipping Times
Shipping times will vary depending on if the item is in our warehouse, shipping direct from the supplier, or made-to-order. The expected shipping date for each item is available under Additional Information on the product page. You can check the status of your shipment at any time in the Me, section, under My Orders. A tracking number with delivery details will be emailed to you when your order ships.
Items that are in stock and shipping from our warehouse are typically processed within 1 to 3 business days. Once shipped Ground, delivery typically takes 3-5 business days. Items that are made-to-order or customized will be commissioned by you when you place your order, and therefore will take longer to produce and ship. (We promise it will be worth the wait.)
Shipping Rates
Shipping costs will vary depending on the item purchased, as well as method and location of delivery. The final shipping cost for your order will be available at checkout.
Shipping Carrier
AHAlife ships most US orders via UPS Ground, however suppliers shipping direct may utilize other shipping providers or methods. The tracking details and carrier information associated with your order will be noted when you receive your shipment confirmation.
International orders are shipped via DHL. Read more about international shipping here.
Undelivered Packages
We do not reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return. Please take this into consideration when selecting your shipping address for an order. We want to make sure you can receive your unique AHAlife discovery.
SALES TAX
Sales tax charged is dependent on where the item is shipped. You will be able to view the sales tax associated with your order during checkout. Ahalife is currently obligated to collect sales on orders delivered within New York state.
RETURN POLICY
Items Eligible For Return
Unless otherwise noted in the product’s additional details section or during checkout, products can be returned to our warehouse for a refund within 14 days of the original shipment date. All returns must arrive unused, unworn, unwashed and undamaged, in the original packaging. To return an item, you must first request a return shipping labeI from AHAlife [see instructions below].
Requesting A Return Shipping Label
To request a return shipping label visit Contact Us at the bottom of our Site and fill out the associated form. Please include the Order Number for the item being returned, as well as any other relevant information you would like to share with us.
We will review your return request as soon as possible, and email you a shipping label to print and affix to the original box so you may return the item. [If you do not have a printer and need us to mail you the return label, please let us know]
Your return will be processed within 3 business days of arriving back at our warehouse, at which time the credit card you used for the purchase will be refunded, less the initial shipping costs and a $7.00 return shipping fee.
Final Sale Policy
Many of our items are commissioned and made especially for you after you place your order. Items which are marked Final Sale cannot be returned.
If your non-returnable item arrives damaged, please Contact Us with your order number, the name of the product, the date of purchase, and describe the damage or defect. We will try our best to resolve the situation quickly.
Product Exchanges
We will do our best to accommodate you if inventory is available, however, given limited quantities of many of our items this may not always be possible. Please Contact Us with your order details, and we’ll look into it for you.
Store Credit
Available account credits will be automatically applied to your balance due during checkout.
