We currently ship anywhere within the US via UPS ground (this excludes P.O. boxes and APO addresses). Some suppliers shipping direct may utilize other shipping methods including USPS and FedEX. US orders typically take up to 7 business days to arrive once shipped. We also ship internationally to over 200 countries through our partner Bongo. Most international orders are shipped using DHL Express or FedEx.
Each order may contain several items from various designers and will have varied delivery times accordingly. Delivery details can be found by logging in to your account and viewing your order history.
For international orders, we handle processing in two ways:
Delivery Duties Paid (DDP) will have all duties and taxes calculated at the time of purchase and will be reflected in the final price at the time of payment. Click here to see a list of DDP countries.
Delivery Duties Unpaid (DDU) destinations will not include taxes and duties at checkout. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country into which you are shipping. It will be necessary for you to pay all fees to release your order from customs on arrival. Click here to see a list of DDU countries.
You will receive an email with the tracking number as soon as your order is shipped. You can also easily check the status of your order by logging in to your account and checking your order history page.
Our designers will ship your items directly to you from around the world so please know shipping times vary depending upon the product. As always,if you have any questions about your order, our Concierge Team is standing by to assist.
Return policies are specified on the product detail page, at checkout, in your order history, or by contacting our Concierge team through our Contact Us page or emailing email@example.com.
Due to the unique selection of products we carry, our return policies are specific to individual items. Eligible return timeframe varies by item and some items are not eligible for return.
To return an item, please contact our Concierge team with your order number, item, and reason for return. US customers will receive a prepaid UPS return shipping label via email. For returns outside the return policy return, shipping costs are the responsibility of the buyer and AHAlife reserves the right to issue store credit in place of full refunds.
All items must arrive unused and in the original packaging. Items that are made-to-order or one-of-a-kind are not eligible for return.
If any item arrives in less than perfect condition, please notify us by contacting our Concierge Team at firstname.lastname@example.org. We will do all we can to remedy the situation. Given the limited quantities of many of our products, a replacement may not always be possible.