Help/FAQ
Have questions? You're not alone. Here are the ones we hear the most frequently. If you don't see the answer you're looking for here, just contact us.
ABOUT AHALIFE
1. What is AHAlife?
2. What makes AHAlife different?
3. What types of products do you sell?
4. How do you find your products?
5. What is a Curator?
6. How do I become a Curator?
7. What are the curation 'guidelines' / parameters?
8. Where can I learn more?
HOW TO SHOP
9. Where do I begin?
10. I missed yesterday’s email. Can I still buy the featured products?
11. How does the Waitlist work?
12. Can I invite friends?
13. How do friend referral credits work?
PAYMENT
14. How is the sales tax calculated?
15. What payment options do I have?
16. Is it safe to use my credit card online at AHAlife?
17. Can I order by phone?
SHIPPING
18. Where do you ship?
19. Do you ship Internationally?
20. How much does shipping cost?
21. Which carriers do you use for shipping?
22. How do I know if my order shipped?
23. How long will it take to receive my order?
RETURNS
24. Can I return my purchase?
25. How do I return an item?
26. What if the item I receive is damaged?
27. Is there a fee for returns?
28. Can I change my order once it has been placed?
29. How do I know if my return has been received?
30. How do I redeem store credit?
31. Does store credit expire?
32. How do I contact you?
INTERNATIONAL SHIPPING
33. Can my order be delivered internationally?
34. What is FiftyOne?
35. How will I know how much my order will cost?
36. Are there any additional costs that will be due upon receipt of my order?
37. What currencies does FiftyOne support?
38. I live in the U.S. Can I use FiftyOne to ship an order internationally but pay in U.S. Dollars (USD)?
39. What payment options does FiftyOne support?
40. What are my international shipping options?
41. How much does international shipping cost?
42. When am I billed?
43. How much duty and taxes are charged on international orders?
44. Are there any items that cannot ship to my country because they are restricted?
45. Do you ship to U.S. military addresses (APO/FPO)?
46. How can I track my international order?
47. What will my credit card statement say?
48. Who should I contact if I have questions relating to my order after I have made a purchase?
49. Can I purchase or redeem international gift cards?
50. What is your return policy for international orders?
ABOUT AHALIFE
What is AHAlife?
AHAlife is a digital discovery destination where you can learn about – and purchase – unique products from around the world, collectively curated by our group of influential tastemakers.
What makes AHAlife different?
At AHAlife, we're passionate about every product we feature. We don't just throw up a photo and a price—we tell you the story and introduce you to the designer and curator. For more about our vision, visit the About page.
What types of products do you sell?
We showcase and sell a range of products for your whole life—including fashion, technology, beauty, home, food, travel, design and more. All our products are united by their craftsmanship, unique provenance and amazing aesthetic.
How do you find your products?
The AHAlife team is passionate about bringing the best the world has to offer to your doorstep. We discover new products in a variety of ways: through our diverse and internationally-connected staff, through our carefully selected community of AHAcurators—all of whom are renowned in their own field—and through you, our readers, who also have the opportunity to curate for AHAlife.
What is a Curator?
An AHAcurator is someone we think has impeccable taste, insatiable curiosity and a desire to share their finds with you. Because our products span your entire lifestyle, it makes sense that our AHAcurators and their interests are equally as diverse. Curators range from the well known — Diane von Furstenberg, Tim Gunn and Diane Pernet (to name a few) — to emerging tastemakers.
How do I become a Curator?
It all starts with a great product or Enlighten Me idea. First, fill out and submit the Curate a Product form, providing as much information as possible. Because we carefully research and hand pick each and every item we feature on AHAlife—and because we're a small staff—our selection process can take up to three months, though we'll try to get back to you as quickly as we can. If we decide to showcase your product or idea, we'll be in touch, and you'll be featured as an AHAcurator.
What are the curation 'guidelines' / parameters?
• A product can span any category: food, beauty, design, fashion, fitness, travel, tech, etc.
• A specific product or collection name is required, along with designer/artist contact info
• Because we're a discovery platform, please avoid submitting products that are widely available online
• All submissions must include a complete Curate a Product form.
Where can I learn more?
Visit our Facebook page and follow us on Twitter @ahalife.
HOW TO SHOP
Where do I begin?
Begin by clicking on the Shop tab. You will first see our newest products. Browse to the category you want from the left hand column. You can also search for products on the top right of the site. To make sure you're up on the latest products in our store, we'll send you an e-mail where we highlight a few of our new products or a brand and tell you the story about them.
I missed yesterday’s email. Can I still buy the featured products?
Yes. Once we introduce a product, it is always available for sale in our Shop section and you can come back anytime to buy it.
How does the Waitlist work?
Waitlist items may be available for purchase in the future on a first-come, first-serve basis. You can keep track of your waitlist in the Me section. If you receive an email that your waitlisted item is available, please act fast, because we can't hold or reserve inventory.
Can I invite friends?
Of course! Click on the "Invite friends" on the top right of the website. You can import your contacts from your address book to send them an invite. If someone you invited signs up, you'll receive $5 in store credit and if they make a purchase, you'll receive a $20 credit (lucky you!) as a thank you.
How do friend referral credits work?
Once earned, referral credits will be automatically applied to your next purchase at checkout. Referral credits expire if not used within 30 days, but that won't be a problem now, will it?
AHAlife reserves the right to revoke your Referral Credits or terminate your membership if we determine that you have engaged in fraudulent referral activity (e.g. inviting fake people or email addresses to sign up for AHAlife.com) or otherwise violated our Terms of Use. Referral credits are not transferable or sellable, are not gift cards, and cannot be used to purchase AHAlife gift cards. AHAlife reserves the right at any time without notice to you to change the terms applicable to the Referral Credits, including expiration period and/or your ability to redeem existing Referral Credits.
PAYMENT
How is the sales tax calculated?
The sales tax charged is dependent on where the item is being shipped. You will be able to view the sales tax associated with your order during checkout.
What payment options do I have?
We currently accept Discover, American Express, Visa and Mastercard for United States. We accept Visa and MasterCard for non-US countries.
Is it safe to use my credit card online at AHAlife?
Absolutely. AHAlife processes its online payments through secure servers. For more information about our security and privacy policies (which we take very seriously), please refer to our Privacy Policy.
Can I order by phone?
Not yet. Currently, we only accept orders online. However, if you have any difficulties or technical issues, please Contact Us through the link at the bottom of our website, and we'll be in touch as soon as possible.
SHIPPING
Where do you ship?
Currently, we ship within the contiguous U.S., excluding P.O. boxes, military addresses, Alaska and Hawaii. Please email us at support@ahalife.com if you would like to ship an order outside the contiguous US. We also ship internationally to over 100 countries with our partner FiftyOne. Read about international shipping here.
Do you ship internationally?
Yes, we ship to over 100 countries. Read about international shipping here.
How much does shipping cost?
The shipping cost varies depending on the item, as well as method and location of delivery. The final shipping cost for your order will be presented at checkout.
Which carriers do you use for shipping?
AHAlife ships most items from our warehouse via UPS ground. However, suppliers shipping direct may utilize other shipping providers or methods. Please view your Shipment Confirmation email for the tracking details and carrier information.
How do I know if my order shipped?
A shipping notification email will be sent verifying your order has shipped. The tracking number will also be included so you can view the status of your order. In your Me section, you can find everything related to you. Your orders, your settings, your waitlist. We created this section so you don’t have to search all over to find the information most critical to you. You're welcome.
How long will it take to receive my order?
Shipping times will vary depending on where the item is sent from (warehouse, shipping directly from the supplier, or if it is made-to-order). You can check the status of your order at any time on the My Orders page in the Me section, or on your Shipment Confirmation email by clicking on the tracking number.
RETURNS
Can I return my purchase?
Because the return policy varies by product, we display the return policy in both the product details, as well as during checkout. Items which are customized or designed especially for you are final sale, and cannot be returned.
How do I return an item?
To return an item that is eligible for return, request a return shipping label from AHAlife at Contact Us. Be sure to include the Order Number (available under My Orders). We will review your request and email you a return shipping label to affix to the box and send back to us. If you do not have a printer, let us know and we will mail a shipping label to you. Please note, returns must be sent back to our warehouse within 14 days of the original shipment date. All items must arrive unused, unworn, unwashed and undamaged, in the original packaging.
What if the item I receive is damaged?
If an item arrives damaged, please notify us as soon as possible via Contact Us, and we'll do our best to remedy the situation. Given the limited quantities of our products, an exchange might not always be possible.
Is there a fee for returns?
When an eligible item is returned, your card will be credited back the purchase price plus any applicable sales taxes. You will not be refunded for the initial shipping costs, and a $5.00 return shipping fee will also be assessed.
Can I change my order once it has been placed?
If you wish to change or cancel your order, please Contact Us within 30 minutes of placing your order, and we’ll do the best we can to modify or cancel it.
How do I know if my return has been received?
Once your return has been received by us and processed, it may take up to three business days for your credit card or account balance to be credited. If you have questions about a particular return, please Contact Us.
How do I redeem store credit?
If you have been issued store credit, it will be displayed on the top right of the website and will be automatically applied to your next purchase during checkout.
Does store credit expire?
No. Store credit related to returns/exchanges does not expire. However, referral credits issued will expire after one year.
How do I contact you?
Please Contact Us here and we will respond to you as quickly as possible.
INTERNATIONAL SHIPPING
Can my order be delivered internationally?
Yes. Through our partnership with FiftyOne, we are pleased to provide an enhanced international shopping experience for customers in over 100 countries, with support for many more coming soon. International shoppers now get the benefit of seeing product prices in their local currency, guaranteed order totals, cost-effective international shipping, and much more. For a list of available shipping countries and shopping currencies, click on the flag on the top right of the site or if you are in the US, click on the "Ship Internationally" link at the bottom of the site.
What is FiftyOne?
FiftyOne is a groundbreaking global ecommerce solution that allows us to present our international shoppers with product prices in the currency of their choice, aggressive international shipping costs, and the lowest possible guaranteed order total. The FiftyOne solution allows us to serve the best possible shopping experience to our international customers, so you can always buy from us with certainty.
How will I know how much my order will cost?
Just add items to your basket and click on the checkout button. FiftyOne will calculate and display a guaranteed order total in your preferred currency, including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
Are there any additional costs that will be due upon receipt of my order?
No. When you use the international checkout, you will be provided with a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed by FiftyOne. There will never be any additional costs billed upon delivery or due as C.O.D. charges.
What currencies does FiftyOne support?
Currently, FiftyOne supports billing in over 40 global currencies, with more being added on an ongoing basis. To view and select from a list of our supported currencies, click on the flag in the top right of the site or if you are in the US, click on the 'Ship Internationally' link at the bottom of the site. Once you confirm your preferences, you will be able to see products priced in your selected currency.
I live in the U.S. Can I use FiftyOne to ship an order internationally but pay in U.S. Dollars (USD)?
Yes, FiftyOne supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a U.S. credit card. This also works if you’re an American traveling or living abroad.
What payment options does FiftyOne support?
Currently, FiftyOne supports Visa and MasterCard, with additional payment options coming soon.
How long will it take to receive my order?
You will be quoted a specific delivery window at the time of checkout that is based on your selected destination country, the production time of the items you are purchasing and the shipping methods available for the items in your shopping cart.
How much does international shipping cost?
International shipping is calculated based on a number of factors including the desired shipping speed, the number of items you are purchasing, the weight of the items, and the destination country. International shipping will be calculated and guaranteed during the international checkout based on the items you are purchasing and your shipping destination.
When am I billed?
Your credit card will be billed by FiftyOne at the time your parcel(s) leave the U.S.
How much duty and taxes are charged on international orders?
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that FiftyOne supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the international checkout.
Are there any items that cannot ship to my country because they are restricted?
If, for some reason, there are any items that cannot be exported from the U.S. or imported into your destination country selection, FiftyOne will notify you during the checkout process.
Do you ship to U.S. military addresses (APO/FPO)?
Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as our other international orders. To do this, you should shop as if shipping to an address within the U.S.
How can I track my international order?
You can track the progress of your international package(s) here.
What will my credit card statement say?
Your credit card will be billed by FiftyOne and your credit card statement will read “51*AHALIFE” where “51” denotes the FiftyOne network.
Who should I contact if I have questions relating to my order after I have made a purchase?
Please contact us here and we will gladly assist you with any questions relating to your international order.
Can I purchase or redeem international gift cards?
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.
What is your return policy for international orders?
If for any reason you are not satisfied with your purchase, please contact us here and we will provide you with further instructions on where returns should be shipped and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner FiftyOne in the same currency and using the same exchange rate as your original order.
