What is AHAlife? AHAlife is a curated marketplace for creative, inspiring objects. We scour the globe to find best in class, life-improving products designed to last. When you shop through AHAlife, you purchase directly from the individual artisans and designers behind your products – and you support their livelihood.

How do you find new products? We discover new products in a variety of ways: through our talented team on Bond Street; through our engaged community of curators; and through our members, who also have the opportunity to create for AHAlife.

How do I sell on AHAlife? To become a part of the AHAlife community of designers and artisans from around the world, visit http://www.ahalife.com/brands to apply.

How do I contact you? We can be reached via BRANDS for designer recommendations or product inquiries.


Can I order by phone? Yes. You may place phone order by contacting our Concierge team at +1 (866) 844-0837 Monday – Friday, 9am - 6 pm.

How is sales tax calculated? Sales tax depends on the shipping destination and will be calculated during checkout. For international orders, some countries also require duties and taxes (see SHIPPING for more information).

What payment options do I have? We currently accept American Express, Visa, Mastercard, Discover, and Paypal for United States and international orders. Additionally, we accept most Maestro, Diners Club and JCB for non-US countries.

Is it safe to use my credit card online at AHAlife? Absolutely. AHAlife uses the most up-to-date secure servers to process payments and manage your personal information. For more information about our security and privacy policies, please refer to our Privacy Policy.

How do I check the status of my order? You can easily check the status of your order by logging in to your account and checking your order history page. Many of the products featured on AHAlife are created by hand or made to order specifically for you. Our designers will ship your items directly to you from around the world so please know shipping times vary depending upon the product. As always, if you have any questions about your order, our Concierge Team is standing by to assist.

Can I change my order once it has been placed? Please contact us as soon as possible. We will do our best to accommodate your request.

How do I redeem store credit? Any available store credit will be displayed on the "My Account" dropdown menu on the main navigation. The total will automatically be applied to your next order on the payment page.
Store credit related to returns does not expire. Credits related to special promotions may only be available for limited periods of time. Details will be provided in the offer details.


How much does shipping cost? Shipping costs vary depending on the item, method and location of delivery. Any applicable shipping costs and taxes will be calculated at checkout after you have specified your shipping destination. We currently offer free shipping within the US. Additional shipping charges may apply for larger furniture items.

How does AHAlife ship products? We currently ship anywhere within the US excluding P.O. boxes and APO addresses via UPS ground. Some suppliers shipping direct may utilize other shipping methods including USPS and FedEX. Order typically take up to 7 business days to arrive once shipped.
Each order may contain several items from various designers and will have varied delivery times accordingly. Delivery details can be found by logging in to your account and viewing your order history.
We also ship internationally to over 200 countries through our partner Bongo. Most international orders are shipped using DHL Express or FedEx.

How can I expedite shipping for my order? Many of the products featured on AHAlife are created by hand or made to order specifically for you and ship directly to you from around the world, so please know that shipping times vary and are often not negotiable.
If you would like to expedite delivery after initial dispatch, CONTACT US as soon as possible for shipping options. The service fee for expedited deliveries varies according to method and location of delivery.

How does AHAlife handle international duties and taxes? Delivery Duties Paid (DDP) will have all duties and taxes calculated at the time of purchase and will be reflected in the final price at the time of payment.

DDP Countries
Antigua Guyana Paraguay
Argentina Honduras Peru
Australia Hong Kong Philippines
Austria Hungary Portugal
Bahrain Iceland Puerto Rico
Bangladesh India Qatar
Barbados Indonesia Reunion Island
Belgium Ireland Romania
Belize Israel Russia
Bermuda Italy Saudi Arabia
Bolivia Jamaica Singapore
Botswana Japan Slovakia
Brazil Jordan Switzerland
Canada Korea, Republic of Taiwan
Chile Kuwait Thailand
China Latvia Trinidad and
Colombia Lithuania Tobago
Costa Rica Luxembourg Turkey
Cyprus Malta Ukraine
Czech Republic Martinique United Arab
Denmark Mexico Emirates
Ecuador Monaco United Kingdom
Egypt Montserrat Uruguay
El Salvador Morocco Venezuela
Estonia Namibia
Finland Netherlands, The
France New Zealand
Germany Nicaragua
Greece Norway
Grenada Oman
Guatemala Pakistan
  Delivery Duties Unpaid (DDU) destinations will not include taxes and duties at checkout. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country into which you are shipping. It will be necessary for you to pay all fees to release your order from customs on arrival.  
DDU Countries
Afghanistan Dominican Republic Madagascar St. Vincent
Albania East Timor Malaysia Swaziland
Algeria Eritrea Maldives Tahiti
American Samoa Ethiopia Marshall Islands Tajikistan
Andorra Falkland Islands Mauritania Tanzania
Angola Faroe Islands Mauritius Tonga
Anguilla Fiji Islands Mayotte Tunisia
Armenia French Guiana Moldova Turkmenistan
Aruba Gabon Mongolia Turks and Caicos
Azerbaijan Gambia Montenegro, Republica of Islands
Bahamas Georgia Mozambique Tuvalu
Belarus Gibraltar Nauru, Republic of Uganda
Benin Greenland Nepal United States
Bhutan Guadeloupe Nevis Uzbekistan
Bonaire Guam New Caledonia Vanuatu
Bosnia and Herzegovina Guernsey Niue Island Virgin Islands (BR)
Brunei Guinea Palau Virgin Islands (US)
Bulgaria Haiti Panama Western Samoa
Cambodia Iraq Papua New Guinea Yugoslavia
Cameroon Jersey Saipan Zambia
Canary Islands Kazakhstan San Marino Zimbabwe
Cape Verde Kenya Sao Tome and Principe
Cayman Islands Kiribati Serbia, Republic of
Commonwealth No. Kosovo Seychelles
Mariana Islands Kyrgyzstan Sierra Leone
Comoros Islands Lebanon Solomon Islands
Cook Islands Liberia Somaliland
Croatia Libya Sri Lanka
Curacao Liechtenstein St. Barthelemy
Djibouti Macau St. Eustatius
Dominica Macedonia St. Maarten

What is your return policy? Due to the unique selection of products we carry, our return policies are specific to individual items. Eligible return timeframe varies by item and some items are not eligible for return. Return policies are specified on the product detail page, at checkout, in your order history, or by contacting our Concierge team through our Contact Us page or emailing concierge@ahalife.com.

Items that are made-to-order or one-of-a-kind are not eligible for return.

How do I return an item? To return an item, please contact our Concierge team with your order number, item, and reason for return. We will review your request and issue you a return authorization upon approval. US customers will receive a prepaid UPS return shipping label via email. For returns outside the return policy return, shipping costs are the responsibility of the buyer and AHAlife reserves the right to issue store credit in place of full refunds.
All items must arrive unused and in the original packaging.

Can I exchange an item? Given the limited quantities of our specialty products, the best way to exchange an item is to place a separate order for the new item and contact us for a return of the original item. We will do our best to assist you with this process.

Is there a fee for returns? No. When an eligible item is returned, your card will be credited for the purchase price plus any applicable sales taxes. You will not be refunded for initial shipping costs, but no additional shipping fees will be assessed.

I received a damaged item. What do I do? If any item arrives in less than perfect condition, please notify us by contacting concierge@ahalife.com. We will do all we can to remedy the situation. Given the limited quantities of many of our products, a replacement may not always be possible.

When will I receive credit for a return? Once we have received your return, it may take up to 5 business days to process and credit your account. If you have any questions or concerns about the return process, contact concierge@ahalife.com.