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HELP/FAQ

HAVE QUESTIONS? { Email help@ahalife.com }

ABOUT

WHAT IS AHALIFE?
AHAlife is the ultimate discovery destination, connecting the best the world has to offer to the most discerning individuals from around the globe. We are obsessed with delivering inspiring content to empower all visitors to live their lives to the fullest by consuming consciously. Our passion is to always surprise people like you who appreciate exceptional design and are ready to immerse themselves into our exquisite world. Give in to your curiosity and begin your journey!

HOW DO YOU FIND PRODUCTS?
We discover new products in a variety of ways: through our eclectic team on Bond Street, through our engaged community of AHAlife curators and through our members, who also have the opportunity to curate for AHAlife. You can submit products for a potential feature by emailing curate@ahalife.com

HOW DOES AHALIFE WORK WITH CURATORS?
Our curators are people with impeccable taste, insatiable curiosity, and a desire to share their finds with you. Because our products span your entire lifestyle, our curators and their interests are equally as diverse. Curators range from leading industry insiders, such as Rachel Roy, Daniel Boulud and Carmindy, to passionate bloggers and publications. Each person brings a level of insight to their respective field that is found nowhere else.

HOW DO I SELL ON AHALIFE?
To have an item listed on AHAlife, email information about your product(s) and company to curate@ahalife.com. Our Merchandise Team will review your submission and contact you directly.

WHAT ARE YOUR HOURS OF OPERATION?
You can purchase from our website 24 hours a day, seven days a week. Our Concierge team is available Monday - Friday from 9am - 6pm Eastern time.

HOW DO I CONTACT YOU?
We can be reached via online form, by emailing help@ahalife.com, or by phone at +1 (866) 844-0837.

ORDERS

HOW DO I CHECK THE STATUS OF MY ORDER?
You can easily check the status of your order by checking your order history page (you must be logged into your account). Items within an order may have different shipping times, so all items may not ship at the same time.

HOW IS SALES TAX CALCULATED?
Sales tax will depend on the shipping destination and will be calculated during checkout. For international orders, some countries will also require additional duties and taxes. Please check our list of Delivery Duties Paid (DDP) and Delivery Duties Unpaid (DDU) countries under the Shipping tab for further information.

WHAT PAYMENT OPTIONS DO I HAVE?
We currently accept American Express, Visa, Mastercard and Discover for United States orders. We accept American Express, Visa, MasterCard, Discover, Maestro, Diners Club, and JCB for non-US countries.

CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?
Please contact us as soon as possible. We will do our best to modify or cancel your order before it is shipped.

IS IT SAFE TO USE MY CREDIT CARD ONLINE AT AHALIFE?
Absolutely. AHAlife processes its online payments through secure servers. For more information about our security and privacy policies, please refer to our Privacy Policy.

CAN I ORDER BY PHONE?
Yes, we can be reached at +1 (866) 844-0837. Our friendly staff is available Monday - Friday, from 9am - 6pm EST.

SHIPPING

WHERE DO YOU SHIP?
Currently, we ship anywhere within the U.S. excluding P.O. boxes and APO addresses. We also ship internationally to 205 countries with our partner Bongo.

HOW MUCH DOES SHIPPING COST?
The shipping cost varies depending on the item, as well as method and location of delivery. The total shipping cost for your order will be calculated at checkout, after you have specified your shipping destination.

HOW DO I KNOW IF MY ORDER SHIPPED?
A shipping notification email will be sent verifying your order has shipped. The tracking number will also be included so you can view the status of your order. You can also check on your order status via the 'My Orders' section of the 'My Account' menu. Orders 'In the works' are still being processed. Once it has been shipped, you will be able to view your tracking number and shipping method.

WHICH DOMESTIC CARRIERS DO YOU USE FOR SHIPPING?
AHAlife ships many items from our warehouse via UPS ground. However, suppliers shipping direct may utilize other shipping methods including USPS and FedEx. Please view your shipment confirmation email for the tracking details and carrier information.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Shipping times will vary depending on the item. Each item's expected time to ship is listed on the product page, purchase page, and in your order email confirmation. These items come to you from all over the world and have various shipping times. Items are shipped separately, so you may receive multiple packages for the same order. Once an item has been shipped, you will receive a shipping notification email containing your tracking number.

HOW DOES AHALIFE SHIP PRODUCTS?
All domestic orders are shipped via standard ground services. Items may take up to 5 business days to arrive once shipped.

AHAlife ships many items from our warehouse via UPS ground. However, suppliers shipping direct may utilize other shipping methods including USPS and FedEx. Please view your shipment confirmation email for the tracking details and carrier information.

International items are shipped via DHL Express.

INTERNATIONAL SHIPPING

DOES AHALIFE SHIP OUTSIDE OF THE U.S.?
We do ship to 205 countries through our trusted 3rd party logistics partner, Bongo International.All international orders ship via DHL Express. Each order will be shipped from various locations throughout the United States to our export hub in Connecticut and then to its international destination.

HOW DOES AHALIFE HANDLE INTERNATIONAL DUTIES AND TAXES?
We handle international processing two different ways Delivery Duties Paid (DDP) and Delivery Duties Unpaid (DDU). DDP countries will have all duties and taxes figured into the order at the time of purchase and will display on the payment page.

For DDU (Delivery Duty Unpaid) destinations, displayed product prices will not include taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country into which you are shipping. It will be necessary for you to pay all fees to release your order from customs on arrival.

RETURNS

CAN I RETURN MY PURCHASE?
Due to the unique selection of products we carry, our return policies are specific to individual items. Eligible return timeframe varies by item, and some items are not eligible for return.The return policy will be specified on the product detail page, at checkout, and in your order history.

Items that are made-to-order are not eligible for return.

HOW DO I RETURN AN ITEM?
To return an item, please submit a return request via our online form. Please include your order number and the reason for your return. We will review your request and issue you a return authorization upon approval. US based customers will receive a prepaid return shipping label via email. All other return shipping costs are the responsibility of the buyer. All items must arrive unused and in the original packaging.

IS THERE A FEE FOR RETURNS?
No, when an eligible item is returned, your card will be credited for the purchase price plus any applicable sales taxes. You will not be refunded for the initial shipping costs, but no additional shipping fees will be assessed.

CAN I EXCHANGE AN ITEM?
Given the limited quantities of our products, an exchange may not always be possible. Please contact us to arrange this.

WHAT IF THE ITEM I RECEIVE IS DAMAGED?
If an item arrives damaged, please notify us by emailing help@ahalife.com. We'll do all we can to remedy the situation. Given the limited quantities of many of our products, an exchange may not always be possible.

WHEN WILL I RECEIVE CREDIT FOR A RETURN?
Once we have received and processed your returned item, it may take up to five business days for your credit card or AHAlife account to be credited.

HOW DO I REDEEM STORE CREDIT?
If you have store credit, the available total will be displayed on the "My Account" dropdown menu on the main navigation. The total will automatically be applied to your next order on the payment page.

DOES STORE CREDIT EXPIRE?
Store credit related to returns does not expire. However, various other credits related to special promotions may be available for limited periods of time. See the specific offer for details.

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